Frequently Asked Questions

The community sits in a vibrant DTLA neighborhood known for historic architecture, nightlife, arts, and urban living convenience.

The leasing office is located inside the building at 215 W 6th Street in Los Angeles, with street-level access for scheduled visits and tours.

Applicants should provide a government-issued photo ID and complete electronic income and identity verification during the application process for Downtown Los Angeles housing.

After submission, applicants are reviewed for screening and availability, and follow-up instructions are provided through email or the leasing portal.

Randolph Lofts is a mixed-income community in Downtown LA, with qualification based on income category and program eligibility depending on unit type.

Guarantors may be accepted for applicants who do not meet income requirements, but must qualify financially and complete a separate screening process.

Randolph Lofts offers luxury studio, one, two, and three-bedroom apartment floor plans, all featuring high ceiling, exposed brick, quartz countertops, and modern finishes.

A holding deposit is required after approval to secure the selected unit before move-in coordination begins.

Yes, in-person tours are available, and prospective residents can visit the leasing office in DTLA to view available units and community spaces.

Application timelines vary, but most approvals are processed after screening and verification steps are completed through the leasing system.

Randolph Lofts offers a variety of amenities, including a rooftop lounge, fitness center, laundry facilities, and package lockers designed for modern DTLA living.

The community uses secure Luxer One package lockers for 24/7 package pickup and delivery convenience.

Residents enjoy access to a rooftop lounge, fitness center, and common areas designed for relaxation and social connection in Downtown LA.

Laundry facilities are available on-site, providing convenient access for residents within the Downtown Los Angeles community.

Randolph Lofts' pet policy allows cats and dogs with a limit of 2 pets per household and no weight restrictions, subject to breed guidelines and screening approval.

Certain dog breeds are restricted. The following breeds are generally prohibited:

• Akita
• American Staffordshire Terrier/Bull Terrier (aka Pit Bull)
• Presa Canario
• Chow Chow
• Doberman Pinscher
• German Shepherd
• Great Dane
• All Husky & Malamute breeds
• Rottweiler
• Wolf/Restricted breed mix

Service animals are generally exempt regardless of breed. Management must approve all animals. Lease holders and applicable occupants are required to complete a Pet Screening Profile.

Maintenance requests can be submitted through the resident portal, email, or office contact, with responses based on urgency and access permissions.

PTE allows maintenance staff to enter a unit for repairs without the resident present, helping speed up service completion when access is granted.

Lockouts are treated as routine maintenance requests and are handled through standard service coordination during business operations.

Residents receive updates through email notifications and the resident portal for important announcements and service communications.

Parking is not available on-site at Randolph Lofts, and residents are encouraged to use nearby street or public parking options in DTLA.

Visitors should plan for street parking or nearby public options since on-site parking is not provided during tours in Downtown LA.

Yes, the Downtown Los Angeles location is highly walkable with access to transit, offices, restaurants, and retail within close proximity.

Residents are responsible for utilities such as gas, water, sewer, trash, and electricity, with electricity billed directly by the provider.

Trash removal is part of monthly service operations, with residents expected to follow designated disposal guidelines.

Payments are managed through the resident portal and processed via the BILT payment system for secure online transactions.

Internet service is arranged independently by residents, with providers available throughout the Downtown Los Angeles area.